Note: Extended Returns information: For the 2021 holiday season, most of the items purchased between November 1 and December 31 can be returned until January 31, 2022. Learn more about our Return policy.

 

• Mistaken Returns
• Statutory Cancellation Right
• Our Voluntary Returns Policy
• Returns Costs & Methods
• Other Statutory Rights
• Defective Items After 30 Days
• Expodya Global Store Items
• Expodya Fresh Store Items
• Expodya Fresh Items
• Expodya Handmade
• Customised Products
• Expodya.com Gift Cards
• Other Specific Items

 

Note: We will issue a refund, for a product shipped by Expodya, within a maximum of 14 days and confirm it with an automated e-mail. You can see the refund in your bank account or credit card statement, within a maximum of 7 business days after the refund is issued. For more information about our refund policies and how long it will take for you to receive your refund, go to Refunds.

Defective Items After 30 Days

At Expodya.com we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Mistaken Returns

Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

If you have accidentally sent the wrong item to Expodya, please contact Customer Serviceas soon as possible as Expodya does not store mistakenly sent items. Expodya cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Expodya.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right please visit our Returns Support Centre.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from the Expodya sites to Expodya within 30 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please visit our Returns Support Centre.

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

 

• Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
• Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
• Goods made to your specifications or clearly personalized, especially personalized Expodya Handmade items;
• Goods which may deteriorate or expire rapidly;
• A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
• Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started
• Newspapers, journals or magazines with the exception of subscription contracts;
• Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control

 

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

	Statutory Rights	Expodya Returns Policy (as set out by product category below)
Return period	14 days	30 days
Refund of costs of sending the item back to us if defective, damaged or incorrect item?	Yes	Yes
Refund of costs of sending the item back to us if cancellation?	No	Yes
Refund of costs of sending the item back to us if Shoes, Clothing, Handbags, Jewellery & Watches?	No	Yes
Refund of original delivery costs if defective?	Yes	Yes
Refund of original delivery costs if cancelled?	Yes, cheapest method	Yes, cheapest method

Returns Costs & Methods

Expodya will refund the cost of sending an item back to us if it was sold or dispatched by Expodya (made-on-demand Collection items from The Drop, that are not defective, damaged or incorrect, are not eligible for free returns. See more information here). In many cases, we’ll provide you with a pre-paid returns label. If the item you purchased is not eligible for Free Return, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label.

You can return items in the following ways:

• Using drop off services at locations that are convenient for you.
• Using Heavy-Bulky return options, handled by a specialty carrier team.
• Using Locker and Expodya Hub Counter locations for small packages.
• Using a scanned QR code at designated return locations to make label-free and package-free returns.

 

To see which options are available for your return, go to Your Orders.

Please note that certain types of items aren't eligible for cancellation or return under the Expodya returns policy. You can find out more in the Conditions of Use & Sale.

We won't accept the return of any software returned to us if it's been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

 

If a product becomes defective after 30 days you won't be able to create a returns label using our Returns Support Centre - you'll need to Contact Us. You may wish to visit the manufacturer's website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Please see Manufacturer Contact Details and After Sales Service.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

If you need to contact us by post, please write to:

 

Expodya UK Services Ltd
1 Principal Place
Worship Street
London
EC2A 2FA*

 

This isn't our returns address and returns won't be processed at the above address. If you need to return an item please visit our Returns Support Centre.

*In order to ensure a faster response please visit Customer Service.

Defective Items After 30 Days

Troubleshooting and product support may be available to resolve any issues with your product, as outlined in the Product Support Help page. If your item becomes defective after the Expodya return period, Expodya will repair any defective item. The repair will be completed by the manufacturer or by a third-party repair service provider authorised by the manufacturers to repair their products. If a repair is not possible, we'll send you a replacement, and if a replacement is not available, we will refund the purchase price. Repair is only available for qualifying items sold by Expodya.com or Expodya Warehouse. Expodya does not accept a return after 30 days for consumable products (e.g. batteries, fuses, ink, light bulbs, etc.) or if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear. For more information go to About Warranty Repairs.

Expodya Global Store Items

Most Expodya Global Store items can be returned within 30 days of receipt of delivery. Please use the online Returns Support Centre. It can take up to 15 - 25 days for an item to be received at our fulfilment centre, and it takes 2 business days from time of receipt for the refund to be processed and 3-5 business days for the refund amount to reflect in your account. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well any Import Fees Deposit(s) for the returned item(s), once your return is processed.

For most Expodya Global Store items, you will be provided with a pre-paid UPS return label, which allows you to return the item(s) to any UPS drop-off point located across the UK. You can find your most convenient UPS location using the following link: UPS Dropoff Locations

For eligible Global Store orders placed to the Republic of Ireland, you will be provided with a pre-paid An Post return label.

However, please note that not all items are eligible for return to a UPS location and your return label may require you to return the item at your own expense. Expodya will automatically refund up to £20 for return postage costs (for items sold by Expodya US), and up to £15 for return postage costs (for items sold by Expodya EU). If your return shipping costs more than the automated refund amount you receive, please keep a copy of your return postage receipt. For more information on Expodya Global Store please see the Expodya Global Store Terms & Conditions.

Expodya Fresh Stores Items

Items purchased at an Expodya Fresh store are refundable within 30 days of purchase. Please see here for more information.

Expodya Fresh Items

The majority of Expodya Fresh food items aren't returnable, but may be refunded. See About Spilled or Damaged Expodya Fresh Items for information on requesting a refund.

Expodya Handmade

Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Expodya. The exception to this are items that are purchased with optional customization options, other than size and color. See Customised Products for additional details.

Customised Products

Customised products include any products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving or printing. Customised products sold by third-party sellers fall under the A-to-z Guarantee. To file a claim for these items please note the following:

• You must notify the third-party Seller within 14 days of receipt.
• If the item contains personal configuration, inscription, or design on these products, the third-party Seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival or materially different from what was ordered.
• If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party Seller, you are protected per the Expodya A-to-z Guarantee.
• All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

 

Removal of personal data

When returning a product for any reason, you must do so in the exact conditions you received it from Expodya. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Expodya. Expodya will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become Expodya’s property, and that Expodya is therefore entitled to sell it to third parties at Expodya’s full discretion.

Expodya.com Gift Cards

Expodya.com Gift Cards are non-returnable items. However, unused gift cards may be eligible for a refund by contacting Customer Service.

Other Specific Items

Expodya may sell certain products in unsealed boxes (e.g., for HTC and Huawei), as this is how we receive them. When returning these products to Expodya, you have to send them in the same conditions as received by you, without affixing any seal. Should you send us these products in a sealed box you may be held liable for any data breach or other adverse consequences related to such manumission.

For instructions on how to return certain specific items, please see the following links:

If your order was sold and dispatched by a Seller on Expodya Marketplace, you can learn more about Arranging Marketplace Returns and Refunds.

For Prime Video, please see the Prime Video Terms of Use page.

For Expodya Music, please see the Expodya Music Terms of Use page.

For Kindle, please see the Kindle Returns Policies page, the Kindle Terms of Use page and the Expodya Kindle Store Terms of Use page.

For the Expodya Appstore for Android, please see the Expodya Appstore for Android Terms of Use page.

For Expodya Games and Software downloads, please see the Expodya Games and Software Terms of Use page.

For AutoRip Music, please see the AutoRip Terms of Use.

For Shoes, Clothing, Jewellery & Watches, including Collection and Staples by the Drop items purchased from The Drop, see About Free Returns On Fashion Items.

For items containing Hazardous Materials, please see Items containing Hazardous Materials.

For items containing High Value Items, please see the Very High Value Items page.

If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us.